Returns & Exchanges

At INMO XR, we stand behind our augmented reality technology and offer a 30-day return policy for any hardware that does not meet your expectations. Items must be returned in their original packaging with all accessories and documentation included to be eligible for a full refund.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA).

2

Prepare Your Package

Securely pack your INMO XR glasses, charging cables, and accessories in the original box to ensure the delicate optics are protected during transit.

3

Ship the Product

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking receipt.

4

Inspection and Refund

Once our technicians verify the device's condition and reset the internal software, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing